Mastering the Phone Call:
85% of our business!
JOIN THE DAILY LIVE DIAL TEAM!!
Hop on Zoom every day during your Dial Days to call with teammates across the nation!
Listen to agents overcome objections live in real-time while they book appointments or finish one-call-closes.
Learn from the greats in the business and implement certain word tracks you learn while on Zoom.
Use constructive criticism to your advantage! (CAMERAS ON!)
First, Print/Download these documents:
** Pro-tip: Use Phone Burner to ramp-up your dial rate up to 3x! (Explained Below)
MINDSET before the call:
- Protect your time a commit to a schedule during dial days
-Eliminate all distractions. Call with a purpose.
-Keep a copy of your Phone Script in front of you until it comes to you naturally.
-Record yourself several times to reflect and adjust.
- Use the FFL Dial Tracker during your dial session to track your booking ratios;
- Start Your Dail Day at 7:30 am. You will catch more people getting ready for work and fill your calendar faster. “The Early Bird Gets the Worm”.
- 300-500 Dials per daily day is considered Full-Time work (50 dials/hour)
-Get on the team Zoom (FFLhomeoffice.com) Use to hear other people overcome objections. (5:30 am - 7 pm PST; every day.)
How To Dial effectively:
⭐️🏁 Use the Phone Script to help you get through your first few hundred calls until it feels more natural and second nature to you.
Follow the Mortgage protection or Final expense scripts based on the lead type you are calling.
REMEMBER to Speak slow and low. . . Match the tone of the person on the other line.
Master the phone scripts, and rebuttals and maintain control of the conversation.
Deflection – “Perfect, That’s why I’m calling! (then continue with your script).
Dialing a lead:
If they don’t answer the first time, We then dial each phone number 3 times consecutively to increase our contact ratio
Increasing the number of appointments booked = increasing the chances of appointments sold.
☎️ A “Dial” is when you put the phone number in your phone and press the call button and the phone starts ringing.
You should be Pacing yourself at about 40-50 dials per hour.
Mondays and Thursdays are “Dial-Days”
On Monday, dial for Monday night - Wednesday
On Thursday, dial for the weekend
⭐️ If you don’t have full-time agent money… every day is a Dial Day until you get to where you want and need to be.
🏁Use your DIAL TRACKER to keep an update on how many calls you make each day.
🏆 Goals For a FULL Dial Day
🏁 Accomplish At Least TWO of the following:
15 appointments,
3-5 Presentations,
at least ONE sale,
and/or 350 Dials made.
Full-time agents: 25-30+ appointments per week
Part-time agents: 12-20 appointments per week
Objections / Rebuttals
Key phrases:
• I’m actually giving you a call back in regards to…
• I don’t have a lot of time….
• I can put you down in-between appointments
“Perfect! That’s exactly why I’m calling…”
• I’m pretty busy…I will have 8-12 appts tomorrow, so I only ask that….
• I am a field underwriter, not a sales rep
• I just have to verify that you are alive and breathing…
• I know how important this is to you…
• I just need to confirm…
Objection Handling video
Setting 15 Appointments
HOW-tO CEMENT THE APPOINTMENT
- Get agreement
- Clear calendar
- Then offer two times
- Have them get their calendar or piece of paper for Confirmation #
- Any Special Directions or can I just type it into Google?
- What’s your house color?
- Any Big dogs or gates?
- #’s on house, mailbox, or curb?
- Then confirm time again
- Describe yourself (“I’m 5 foot __ with big ears, I’ll wear my badge.”)
- Then say: "I look forward to meeting you and helping you"